"The Chautauqua (NY) Symphony was looking for a rare old quality rosewood 4 octave xylophone that could withstand heavy use every summer. Temperatures outside range from 40-95 degrees with lots of moving around among 4 venues at the resort. I needed a xylophone similar to the one I own, plus a stellar sounding instrument, as I'm only going to sound as good as the instrument I'm playing on. Shannon at Malletshop immediately located the xylo I wanted, had it restored to impeccable condition, had it shipped carefully on the date promised, and was attentive to me from start to finish. My car mechanic and phone company need to learn customer service from Mr. Shannon Wood."
- Tom Blanchard, Chautauqua Symphony Orchestra